Frequently Asked Questions
✨ What are your jewelry pieces made of?
Our jewelry is crafted from stainless steel, a material renowned for its strength, durability, and long-lasting shine.
💧 Are the jewelry pieces water-resistant?
Yes. Stainless steel is resistant to water, humidity, and perspiration. You can wear them in the shower, at the beach, or in the pool without risk of oxidation.
🌊 Do jewelry pieces rust?
No. Unlike other metals, stainless steel does not rust or blacken under normal conditions of use.
🌿 Are the jewelry pieces hypoallergenic?
Yes. Stainless steel is generally hypoallergenic and suitable for sensitive skin. It does not cause irritation in the vast majority of cases.
🌞 Can the color change over time?
Because our jewelry is made of stainless steel, it retains its color and shine. It does not tarnish.
🧼 How do I care for my jewelry?
A simple soft cloth is all that's needed to restore their shine.
For a more thorough cleaning:
- Warm water
- Mild soap
- Dry with a clean cloth
📦 How do I store my jewelry?
We recommend keeping them:
- In their original pouch or box
- Protected from excessive moisture
- Separately to avoid friction
🛒 How to place an order?
- Select your jewelry
- Add it to your cart
- Complete your order via our secure payment page
🔒 Is the payment secure?
Yes. All transactions are protected via an SSL encryption system guaranteeing the confidentiality of your data.
💳 What payment methods do you accept?
We accept:
- Credit card (Visa, Mastercard)
- Apple Pay / Google Pay
- PayPal
🚚 What are the delivery times?
Delivery times vary depending on your location:
- France: 2 to 5 business days
- Europe: 3 to 7 business days
- International: 5 to 10 business days
📦 Can I track my order?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
🔁 Can I return an item?
Yes. You have 14 days after receipt to make a return (item unworn and in its original packaging).
To make a return, please contact us by email at: contact@pajoa-atelier.com
💸 Are returns free?
Return shipping costs are the responsibility of the customer except in the case of an error on our part or a defective product.
💎 What should I do if my jewelry has a defect?
Contact us with a photo of the jewelry. We will offer you an exchange or a refund depending on the situation.
📏 How do I choose my size?
Yes. All our jewelry is adaptable and designed to adjust easily.
Thanks to their flexible design, they adapt to all body shapes and offer optimal comfort on a daily basis.
If you have any questions regarding the adjustment, we are at your disposal!
🌱 Are your jewelry pieces durable?
Yes. Stainless steel is a durable and recyclable material.
🎁 Are the jewelry pieces ready to give as gifts?
Yes! All our jewelry is carefully packaged and ready to be given as a gift.
Would you like to add a special touch? 💌
You can leave us a comment when placing your order with the message you would like to see written, and we will take care of writing it for you.